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Wednesday 22 June 2022 

BBC Complaints 

The BBC has been told by Ofcom to make its complaints process simpler and more transparent because "people just don't have sufficient confidence in it". 

Research by the media regulator  suggests more than half the people who complained to the BBC reported having a bad experience using the process. 

There is also "a lot of lingering public concern about impartiality", which Ofcom said needs "a laser focus". 

The BBC said it was making improvements on complaints and impartiality. 

The corporation published a 10-point plan in October to improve impartiality, while it said it would work with Ofcom on making its complaints system better.

22 June 2022                                            Back to the headlines

 
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