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Transmitter Fire Refunds







The BBC has said thousands of people affected by disruption at Bilsdale could receive part of their licence fee back or a free extension.

Those who have been affected by having no TV signal will be eligible to make a claim if they remain without service after 10 September. 

A TV licensing spokesperson said: "Customers in the affected area who have been unable to receive TV coverage for over a month, and who are unable to view BBC programming through BBC iPlayer and on cable and satellite platforms, will be eligible for a refund or be offered a free extension to their TV Licence to cover the months affected. 

“We are continuing to work with our suppliers Arqiva to ensure services in the affected area are resumed as soon as possible.” 

Customers who are eligible will receive a free extension or refund – dependent on their payment plan – on their TV Licence equivalent to the time, in months, they have been unable to receive coverage. 

Eligible customers will be able to request an extension to their licence through the TV Licensing website, or via calling TV Licensing call centre after 10 September. 

Addresses of those claiming a free TV Licence extension will be cross referenced with the postcodes which have been impacted by the Bilsdale mast cover outage.

 However, due to their refund policy, TV licensing has said they are unable to issue a refund to those affected by the outage for less than a month. 

A million people were impacted by the blaze across Teesside, North Yorkshire and County Durham. 

The majority of homes affected - more than 400,000 - have had services restored. 

All services were due to be completed by today but a legal wrangle has led to delays. 

The fire broke out on 10 August at the site on the North York Moors and also affected Freeview, DAB, and FM radio. 

Arqiva said talks were ongoing with the landowner to reach an agreement so it could put up a 260ft (80m) temporary mast.

28 August 2021                                            Back to the headlines

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